1. Introduction
Tip Top Tours (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with our website and services at https://tiptoptours.ch/ (the “Website”) and when you use our travel and tour services (collectively, the “Services”). By using our Website and Services, you consent to the practices described in this policy.
3. Information We Collect
We collect personal information in the following categories:
a. Personal Information (voluntarily provided)
• Name
• Email address
• Phone number
• Postal address
• Booking details (tour selections, dates, traveler names)
• Payment information (processed via third-party payment processors)
• Communication preferences and correspondence
b. Technical and Usage Data (automatically collected)
• IP address
• Browser and device information
• Analytics and performance metrics (via cookies/trackers if consented)
• Website interaction data
4. How We Use Your Information
We use collected information for purposes including:
• Providing and administering tours, bookings, and related communications
• Processing payments and confirmations
• Responding to inquiries and customer service requests
• Personalizing your experience and improving our Services
• Sending marketing communications (only with your consent)
• Compliance with legal obligations (e.g., accounting, tax)
• Analytics and Website improvement
5. Legal Basis for Processing
Where applicable under GDPR, we process personal data based on:
• Consent – for marketing and certain tracking technologies
• Contract performance – to process bookings and fulfill Services
• Legitimate interests – for business operations, analytics, and service enhancements
• Legal obligation – for compliance with Swiss and other applicable laws
6. Cookies and Tracking Technologies
Our Website may use cookies, analytics tools, and similar technologies to improve functionality and performance. We will obtain consent where required before placing non-essential tracking cookies. You can control cookies through your browser settings. Non-essential cookies will not be active until consent is given.
7. Sharing and Disclosure of Data
We do not sell your personal information. We may share your information with:
• Service Providers: including payment processors, email systems, booking partners
• Tour Operators and Suppliers: for booking confirmations, logistics, and travel arrangements
• Legal Authorities: if required by law or to protect rights and safety
• Affiliates: when necessary for contracted services
We ensure that third parties we share data with implement appropriate data protection safeguards.
8. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy and to meet legal, tax, and accounting requirements. Booking and financial records may be retained for statutory retention periods under Swiss law.
9. Your Rights
Depending on your jurisdiction, you have rights regarding your personal data, including:
• Access to the data we hold about you
• Correction or updating of your information
• Deletion of your personal data
• Restriction or objection to certain processing
• Data portability
To exercise any of these rights, contact us at the email address above. We will respond within applicable legal timelines.
10. International Data Transfers
Because we operate internationally and may engage third-party service providers outside your country, your personal data may be transferred to jurisdictions with different data protection laws. We take appropriate safeguards to protect your information in such transfers.
11. Children’s Privacy
Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children under this age. If you believe that we have collected such data, contact us for deletion.
12. Third-Party Links
Our Website may link to external sites and services that are not governed by this Privacy Policy. We are not responsible for the privacy practices of those sites.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. We will post the revised policy on our Website with an updated effective date.service.